The redesign of BMO’s online banking platform, was to replace a complex and outdated legacy system with a more intuitive, accessible, and modern user experience. This initiative was part of a broader digital transformation strategy to meet evolving customer expectations, improve usability, and reduce friction across core banking tasks.
Working cross-functionally with product, tech, and research teams, we reimagined key user journeys, such as account management, money transfers, and bill payments, ensuring the platform was not only visually refreshed but also more functional, secure, and inclusive. The result was a streamlined digital experience designed to build trust and meet the day-to-day banking needs of millions of Canadians.
I was responsible for redesigning the sections that we called, "What Users See" - bank accounts, credit cards, mortgages, lines of credit, and user profiles. To ensure consistency, I worked closely with the design system team, aligning the new interface with the latest components and keeping it in sync with five other product teams (pods).
Outcomes
Streamlined UI across key financial products, improving clarity and ease of navigation for millions of users
Increased design consistency through alignment with the design system, reducing interface discrepancies across five pods
Reduced time-on-task for common banking actions like checking balances and updating personal info (validated through usability testing)
Improved accessibility compliance, aligning with AODA standards to better serve all users
Challenges
When I joined, the project was behind schedule, some designers had left, and design files were inconsistent, creating challenges in maintaining a cohesive experience.
I Worked closely with the design system team to ensure all components followed BMO’s latest UI standards and accessibility guidelines and synced regularly with five product pods to ensure consistency across experiences, share insights, and align on handoff timelines
I Delivered updates in phases to validate with stakeholders and adjust based on feedback and designed micro interactions and layout improvements to increase user confidence and clarity across all key screens
This approach ensured that the redesign was not only visually refreshed, but also functional, inclusive, and consistent across the broader ecosystem.
Brands I've worked with
LET'S Connect!
hi@danhildebrandt.com